Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Zenith Servers, or if you need support, please visit our support center.

What happens after I purchase a server?

As soon as your payment is cleared, your server will automatically be provisioned. This process usually takes around 10-15 seconds, by the end of this time you should have an email in your inbox with the login details to the control panel and another with the server information in.

If you do not receive any information after 20 minutes, please contact support by opening a ticket in your client area, we will response ASAP and get your online.

How fast is setup?

All servers are setup instantly after payment and all the details are emailed to you.

What payment methods can I use?

We accept PayPal and all major credit/debit cards (Visa, Visa Electron, Mastercard and American Express)

We do not store any credit card information on our servers.

What control panel do I get for my server?

Currently we Use TCAdmin 2.0 for all of our servers.

Do I get a free MySQL Database?

All servers come with a free MySQL Database that you can access via your servers game panel - all information regarding to this is emailed to you on server creation.

Can I upgrade/downgrade at anytime?

Yes, Send us a support ticket and we can do this immediately.

I ordered my server and I haven't received any details.

If you can't see any emails with your server details in, please firstly check your junk mail, if its not in there, submit a ticket and let us know so we can re-send them again.

Are servers 24/7?

Your hosting will be online 99.99% of the time, if your server ever goes down, be sure to contact us via support tickets so we can sort it.

Do I get FTP access?

You get full FTP access with all our servers.

What happens if I don't pay on time?

Your server will be suspended the day after your server payment is missed, it will then remain suspended for 5 days to give you time to pay for it. After 5 days the server will be terminated.

Do you provide Skype support?

Unfortunately, this is not a service we provide, sorry.

What locations do you have?

We host in the following locations:

  • London, UK
  • Atlanta, GA, USA - Soon
  • Phoenix, AZ, USA - Soon

What specification servers do you use?

We tend to use i7 6700k's with 32gb of ram, 2tb hdd's in RAID 0 running on a  1 x 1Gbps NIC speed connection.

I only want my server for one month, how do I do that?

All you need to do is order any of our tiers on a monthly plan, then submit a cancellation request making sure that "Immediate Cancellation" is unchecked.

I have a modpack that you don't have on your list, can I use it?

We are always adding modpacks, so if you have a modpack that we don't have, pop a link with the files over to us and we can add it to our 1-click installer. However sometimes modpacks may not work if they don't have the correct server files.

What plan do I need for most modpacks?

We suggest using 2GB+ Memory for any modpack. This can be upgraded or downgraded at anytime.

 

 

 

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